Privacy policy

PRIVACY POLICY

Last updated:  August 2026

This Privacy Policy explains how Collumn collects, uses and protects personal information when you visit our website, contact us, submit a trade enquiry or communicate with us.

Collumn operates as a UK-based sales and supply partner for trade enquiries relating to bath mats, washable bathroom rugs, rugs, runners, digital print collections and private label home textile products.

For the purpose of UK data protection law, the data controller is COLLUMN LIMITED (company number 15941024), trading as Collumn, of 74 The Shires, St Helens, England, WA10 3XL, United Kingdom. Email: contact@collumn.co.uk.

1. Information We May Collect

We may collect the following types of personal information:

- Name
- Company name
- Job title or role
- Email address
- Phone number
- Delivery location or business location
- Product enquiry details
- Quantity, size, colour, private label, packaging or production requirements
- Any information you choose to include in your message or enquiry
- Website usage information, such as IP address, browser type, device information and pages visited

We do not ask you to provide unnecessary personal information. Please do not send sensitive personal information unless it is specifically required for your enquiry.

2. How We Collect Information

We may collect personal information when you:

- Visit our website
- Submit a trade enquiry
- Contact us by email, phone or online form
- Request information about products, samples, pricing or production options
- Communicate with us about wholesale, private label or trade supply opportunities

Some website usage information may also be collected automatically through cookies, analytics tools or Shopify website technology.

3. How We Use Your Information

We use personal information to:

- Respond to trade enquiries
- Review product requirements
- Discuss bath mats, rugs, runners, private label or custom production options
- Provide available product information, quotation details, MOQ guidance or sample options
- Communicate with you about your enquiry
- Manage our business relationship with trade buyers and suppliers
- Improve our website and services
- Maintain website security
- Comply with legal, tax, accounting or regulatory obligations

4. Lawful Basis for Using Personal Information

We process personal information where we have a lawful basis to do so. This may include:

- Our legitimate interests in responding to trade enquiries and operating our business
- Taking steps before entering into a possible business agreement
- Compliance with legal obligations

5. Sharing Your Information

We may share relevant enquiry information with trusted parties where necessary to respond to your request or manage a trade enquiry. This may include:

- Our manufacturing partner in Turkey and selected supply contacts in Serbia, where relevant and necessary for your enquiry.
- Logistics, shipping or export service providers
- IT, website, email, analytics or hosting providers
- Shopify, as our website platform provider
- Professional advisers, where required
- Authorities or regulators, where required by law

We only share information where it is necessary and appropriate for the purpose of handling your enquiry, operating our website or meeting legal requirements.

6. International Transfers

Because Collumn works with a manufacturing partner in Turkey and selected supply contacts in Serbia, enquiry information may be transferred outside the United Kingdom where necessary to review product availability, production options, MOQ, pricing, samples or delivery requirements.

Where personal information is transferred outside the United Kingdom, we will do so only where permitted by UK data protection law, using applicable adequacy regulations, appropriate safeguards or a lawful exception. We minimise the personal information shared and limit it to what is necessary for the enquiry.

7. Cookies and Website Analytics

Our website may use cookies or similar technologies to operate the website, understand website traffic, improve user experience and support website functionality.

Some cookies may be provided by Shopify or other service providers. You may be able to manage cookies through your browser settings or any cookie preference tools available on the website.

Where required, non-essential cookies will only be used after you provide consent through the cookie preference tool.

8. Marketing Communications

We may contact you about your enquiry or related trade supply matters.

We will only send marketing communications where permitted by law. You can ask us to stop sending marketing communications at any time by contacting us at contact@collumn.co.uk.

9. How Long We Keep Your Information

We keep personal information only for as long as necessary for the purpose it was collected.

Trade enquiries that do not result in an order are normally retained for up to 24 months after the last communication. Records connected with quotations, confirmed orders, payments, accounting, legal claims or disputes may normally be retained for up to six years, or longer where required by law.

10. How We Protect Your Information

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.

However, no website, email system or online service can be guaranteed to be completely secure. Please avoid sending sensitive or confidential information unless necessary.

11. Your Rights

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

- Access the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information
- Ask us to restrict how we use your information
- Object to certain uses of your information
- Withdraw consent where we rely on consent
- Request a copy of your information in a portable format

To exercise your rights, contact us at contact@collumn.co.uk.

12. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office (ICO). More information is available at ico.org.uk.

13. Third-Party Links

Our website may include links to third-party websites or services. We are not responsible for the privacy practices, content or security of third-party websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, contact us at:

contact@collumn.co.uk