Política de reembolso

RETURN AND REFUND POLICY

Last updated: July 2026

Collumn currently operates this website as a trade enquiry and quotation website for wholesale bath mats, washable bathroom rugs, rugs, runners, digital print collections and private label home textile products.

This website is not currently operated as a direct retail checkout store. Because of this, return, cancellation and refund terms are not handled through an automatic online returns process.

1. Trade Enquiries

Submitting a trade enquiry or requesting a quote does not create a confirmed order or payment obligation.

Any return, cancellation or refund terms will depend on the specific product type, quantity, production method, sample arrangement, private label requirement, custom production requirement and agreed commercial terms.

2. Samples

Sample orders may be available for selected products.

Sample costs, delivery costs, refund eligibility and cancellation terms must be confirmed before dispatch. Unless agreed otherwise in writing, sample costs and shipping costs may be non-refundable once dispatched.

3. Custom, Private Label and Made-to-Order Products

Custom, private label, personalised, special-size, special-colour, digital print or made-to-order products may not be eligible for cancellation, return or refund once production has started, unless the item is defective, damaged or supplied incorrectly.

Any cancellation rights for custom or made-to-order products must be confirmed in writing before production begins.

4. Bulk and Wholesale Orders

Bulk, wholesale and trade orders are subject to the agreed written commercial terms for each order.

Returns or cancellations for wholesale orders may not be accepted unless agreed in writing or unless the goods are defective, damaged or supplied incorrectly.

5. Damaged, Defective or Incorrect Items

If goods are received damaged, defective or incorrect, the buyer must contact Collumn as soon as possible and provide clear details, including photos, order references and delivery information where available.

We will review the issue with the relevant manufacturing or delivery partner and confirm the next steps.

Possible resolutions may include replacement, repair, credit note, partial refund or another agreed solution depending on the issue and the commercial terms of the order.

6. Return Approval

Items must not be returned without written approval from Collumn.

Where a return is approved, we will provide instructions on where and how the item should be returned. Items returned without approval may not be accepted.

7. Return Shipping Costs

Return shipping costs will depend on the reason for return and the agreed commercial terms.

If goods are defective, damaged or supplied incorrectly, return or replacement arrangements will be reviewed as part of the agreed resolution.

8. Consumer Rights

This policy is written for the current trade enquiry and wholesale quotation model of the Collumn website.

If Collumn later offers direct online retail checkout sales to consumers, consumer cancellation and return rights will be reviewed and updated in line with applicable law.

9. Contact

For any return, cancellation or refund question relating to a trade enquiry, sample or confirmed order, contact:

contact@collumn.co.uk